Support Options


Self Service Essentials Complete Enhanced
 

$125 per mo. or 
$1200 yearly
+ impl. fee

$200 per mo. or
$1800 yearly
+ impl. fee

 $325 per mo. or
$3000 yearly
+ impl. fee

$625 per mo. or
$6000 yearly
+ impl. fee
Payment to Pogstone Credit Card
Auto Pay
Credit Card
Auto Pay
Credit Card
Auto Pay
Credit Card
Auto Pay
Membership and contact database         
Accounts/Receivable, batch billing, General Ledger export tools Yes Yes Yes Yes
Full featured back office tools for staff, volunteers, and lay leaders Yes Yes Yes Yes
Newsletters and Email Blasts Yes  Yes  Yes Yes
Online Member Self-Service Yes Yes Yes Yes

Ability to Create Custom Fields/Data

N/A N/A Yes Yes
Saved Searches/Smart Groups Yes Yes Yes Yes
Yahrzeits Yes Yes Yes Yes
Religious School Tracking Yes Yes Yes Yes
Volunteer/Event Management Yes Yes Yes Yes
Case/Process Management N/A N/A N/A Yes
Historical Information on Past Relationships, Events, Activities, Groups Yes Yes Yes Yes
Relationships, Linked Households Yes Yes Yes Yes
Event Registration        
Customizable Event Registration Form N/A N/A Yes Yes
Event Registration/Shopping Cart Style Pricing Yes Yes Yes Yes
Event Wait Listing and Early-Bird Pricing Yes Yes Yes Yes
Batch event registrations Yes Yes Yes Yes
Customizable Website        
Custom Domain Name Yes  Yes  Yes  Yes
Searchable Member Directory Yes  Yes  Yes  Yes
Searchable Sponsors Directory N/A Yes Yes Yes
Discussion Forum N/A  N/A  Yes  Yes
Blog Module N/A  N/A  Yes  Yes
Multiple Photo Albums N/A  N/A  Yes  Yes
SEO Tools N/A  N/A  Yes  Yes
English and Hebrew Calendar Yes  Yes  Yes  Yes
Online Payments and Donations        
Recurring Credit/Debit Card Payments Yes Yes Yes Yes
One-time Credit/Debit Card Payments Yes Yes Yes Yes
Choice of 11 payment gateways Yes Yes Yes Yes
Access        
Works on iPad, iPhone, Android Yes Yes Yes Yes
Anywhere, Anytime Online Access Yes Yes Yes Yes
Automatic Data Back-up Yes Yes Yes Yes
Access to Administrative Areas N/A N/A Yes Yes
Access to User Roles/Permission Areas N/A N/A Yes Yes
Financials        
Track Billing and Payments Received Yes Yes Yes Yes
Invoicing Yes Yes Yes Yes
Export to Accounting Software Yes Yes Yes Yes
Batch billing Yes Yes Yes Yes
Support        
Online Videos and Documentation Yes Yes Yes Yes
Online Community Area Yes Yes Yes Yes
Online Webinars Yes Yes Yes Yes

"How To" Service Calls Per Month

 

0 3 5 10

Service Calls/Tickets about:  

  • Error Messages on the Screen
  • System is Offline
  • Email Sending Malfunctions
Unlimited Unlimited Unlimited Unlimited
Priority Support N/A N/A Yes Yes
Setup for Procedure Management Area (4 processes) N/A N/A N/A Yes

 

* Impl. fee refers to our implementation fee. This INCLUDES a project manager, data import, initial configurations and initial training.

 

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